Sales & Marketing

Andrew Fuller – SVP Business Development

  • Work with Financial Institutions for over 30 years to implementing programs that foster profitable growth while enhancing value and satisfaction to their customers
  • Worked in diverse verticals with MBNA (Bank of America), Barclays and Elan (US Bank) both domestically and internationally

US Bancorp, Elan Financial Services

  • Vice President Portfolio Acquisition & Business Development


  • Senior Director
    • Responsible for identification and development of National Sales prospects through United States
    • Focus on Professional, College/University and Portfolio Acquisition markets


  • Senior Director
    • Responsible for identification and development of strategic partnerships in Commercial Co-Brand credit card programs throughout U.S. with focus on retail and internet segments

MBNA America Bank, N.A.

  • Senior Vice President, Director Business Lending Sales
    • Managed group of 25 individuals responsible for business development, program implementation and relationship management for Corporate, Purchasing and Business Card lending products throughout the U.S.

MBNA Canada

  • Senior Vice President, Director of Sales
    • Initiated Canadian market launch and sales strategy for key market sectors and led the Canadian business development team of 15 people resulting in MBNA Canada’s growth to one of the dominant issuers in Canada in less than 3 years

MBNA America Bank, N.A.

  • First Vice President, Director of Sports Sales & Marketing
    • Responsible for the execution of national sales strategy targeting national professional sports leagues team franchises throughout the U.S.

MBNA International

  • Vice President, Sales
    • Educated and managed sales personnel and assisted in market strategy efforts for initial UK market launch
    • Responsible for development activities with operational and functional teams of 30 to identify strategic business sectors and specific organizations as well as create targeted presentations

MBNA America Bank, N.A.

  • Assistant Vice President
    • Responsible for the development and implementation of a national and regional sales strategy in the U.S. College and University sector
  • Senior Personal Banking Officer, Sales Manager Financial Institutions
    • Managed regional territories through the US and signed over 25 banks and Savings and Loans in Texas, Pennsylvania, Indiana, Iowa and Illinois
    •  Played instrumental role in sales team efforts to execute transactions with over 500 financial institutions in 1990
    • Part of the original team focused on establishing agent bank relationships with financial institutions throughout the United States


  • CID

Diana Barhorst – Technical Consulting Services

db advisory services, llc

  • Payments Consulting Services
    • Strategy
    • Business Development
    • Revenue Optimization
    • Project Management
    • Process Improvement
    • Expense Reduction

Blush Beauty Bar & Spa LLC

  • Customer Experience

Elan Advisory Services

  • Vice President, Payments Services Advisor
    • An experienced, strategic executive with a consultative approach to over 500 financial institutions, specializing in payment services (i.e., Consumer, Business & Commercial Cards; ATM/DEBIT processing & Managed Services; Merchant Services; and, Mortgage) as well as other revenue and expense reduction solutions
  • Vice President Relationship Management
    • Managed a portfolio of 150+ financial institutions in the New England States, providing strategic solutions to maximize their profits, mitigate their risk and help them to achieve their full business potential 

Park National Bank (formerly Anderson Bank)

  • Commercial Banker
    • Development of relationships resulting in commercial loans, lines of credit, cash management and other services to companies primarily on the west side of Cincinnati
    • Over $10MM in deposits and multiple loans/lines of credit

Merchants Bank and Trust

  • Vice President
    • Retail Banking Manager & New Business Development Officer for Harrison OH office
    • Retail Banking Manager for West Harrison IN office; New Business Development Manager; and Marketing Manager for the Bank
    • Provided the planning and development (new business development/wealth management opportunities/new office design) for the additional Hyde Park Office

Bank Earnings Alliance

  • Consultant
    • Reviewed processes/procedures in various operational areas and made recommendations to be more efficient and/or reduce operating expense
    • Reviewed revenues and marketing programs; made recommendations to grow existing program revenues; and recommended new revenue opportunities that would bring enhanced/value-added options for consumer and business clients/prospects
    • Negotiated contracts on behalf of the client
    • Implementation project manager for each recommendation that was approved by client

FACS Group (Federated Dept Stores)

  • Vice President
    • Third Party Credit Adjustments/Chargebacks, creating new departments–Fraud Prevention, Risk Management, New Business Development, and Project Management (the Macy*s VISA credit card; the electronic gift certificate/card; the Federated National Bank; conversions and more)

Fifth Third Bank

  • Vice President
    • Part-time associate in the credit card department
    • Adminstrative Asst., Merchant Services Rep, Collector, New Product Development

Honors & Awards

  • Greater Cincinnati Alzheimer’s Association 2017 Presidents Award
  • US Bank/Elavon Financial Institution Solutions 2015 Pinnacle Award
  • 2012 Pinnacle Award
  • US Bank/Elavon Financial Institution Solutions 2009 Pinnacle Award
  • 2018 Legends Award
    • Top sales/revenue generator for fiscal year 2018

Susan Flamm – Creative Marketing Director

  • Multidisciplinary designer and artist
  • Branding, graphic design, website design, social media  

Susan L Flamm – Freelance Designer

  • Graphic Designer
    • Logo and branding, graphic marketing, flyer, brochure and program design and layout, packaging design, digital media design


  • Logo and branding, graphic design, UI design

Delta V

  • Logo and branding, graphic design, UI design, office management and record keeping

Mike Flamm Photography, LLC

  • Photo Editor & Office Manager
    • Photo editing, album design, printing, client meetings and correspondence, office management and record keeping

Working Environments

  • Interior Designer
    • Maintained materials library and ongoing design files. 
    • Space planning, drafting and CAD drawings, installation, cabinetry drawings and specifications. 
    • Materials selections, assembly of presentation boards.
    • Client meetings, site measurements and supervision of installations.
    • Client proposals, sales contracts and purchase orders.

Steed, Hammond & Paul

  • Interior Designer
    • Flooring pattern design and construction documents, materials boards, presentation boards and casework construction documents, floor finishing plans in color 
    • Interior Designer and Project Manager for eight school additions
    • Updating resource library, materials boards, floor finish construction documents, picking-up red lines on construction drawings. 

The Limited – Corporate Store Planning

  • Interior Designer
    • Space planning, drafting, materials boards, presentation boards and model building
    • Development of fixtures, stair railings and store windows
    • Filing, copying and working with Landlord drawings

Lucas Tohill – Digital Marketing Strategist & Content Writer

Bowling Green State University

  • Graduate Assistant
    • Conduct marketing campaigns and activities for the Strategic Communication program
    • Conducting alumni testimonial interviews and video editing the interviews for BGSU marketing purposes
    • Direct telephone and email marketing to surrounding colleges and universities that do not have an online Strategic Communication program and advertisement production for the Strategic Communication program using Canva
    • Graduate Assistant for the class Strategic Communication
    • Teach Public Speaking which focuses on extemporaneous style of communication

Flairr Labs

  • Digital Marketing Specialist Intern
    • Use of content analysis to learn insights about our services among members in the crypto and gaming community
    • Team lead for social media including Instagram, Twitter, Discord, and Facebook. Lead team meetings that focused on collaborating on social media and division of labor amongst other interns.
    • Research markets and translate data into Excel spreadsheets for the use of the entire team. Market research helped guide Flairr Labs business decisions and informed the team of where the team could create business opportunities.
    • Advised senior leaders of strategies and marketing plans to drive business results. Marketing plans included social media plans, communication and law strategies, and outreach and promotion strategies.
    •  Community Outreach involving finding influential individuals and organizations to partner with. Connected with 5 media influencers to promote Flairr App. Connected with over 300 app users on social media platforms (Facebook, Twitter, Instagram, and discord).
    •  Use social media analytics to report growth among all social media channels.

NAMI Wood County

    • Marketing Intern
      • Research markets and translate research into Excel spreadsheet.
      • Content curation for use in marketing and social media campaigns influenced by the political atmosphere, public opinion, and community events.
      • Partner with other mental health agencies in the area to inform the public about their programs.
      • Pitch ideas for communication channels and processes to the director of Marketing.
      • Develop a marketing plan and budget for future use.